Information

Shipping

We currently ship throughout the United States. After placing an order, you will receive an email from a sales representative regarding shipment options and pricing. Shipping will be determined by product weight and delivery location and will be invoiced separately, when the customer's order is ready to be shipped.

Please inquire if your shipping location is outside of the US.

Delivery will occur by appointment Monday - Friday during business hours. Curbside delivery is arranged through our preferred third-party shipper. Once the product is delivered, the receiver will be responsible for material handling equipment (forklift, crane, pallet jack, etc). A liftgate will be included when available. A forklift or pallet jack may be required at delivery for offloading and moving larger pieces and cannot be provided by the shipper.

Inside delivery and white glove placement is not available at this time.

Receiving

Orders within the San Francisco Bay Area will arrive individually packed and wrapped on pallets. Unless otherwise specified, they will be delivered to the curbside in front of your project location. To unpack pallets, you will need a box cutter — to be used with great care!

Orders delivered outside the San Francisco Bay Area are individually wrapped, foamed in place, and packed in museum quality crates. The top and sides of the crates can be removed using a cordless drill fitted with a #2 Robertson driver bit. Once unwrapped from the pallet or crate, your piece can be carried to the installation location and further unwrapped in place. Please note that for our largest pieces you may need up to 6 people for moving into place. Some of our products, like our fire features and water features, require assembly. Please refer to our product-specific installation guides for detailed information.

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