Terms and Conditions

1. General

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and MANOS LLC (henceforth: MANOS; may be referred to as “us” and “we”) and apply to all use of and orders placed on MANOS’s website manos-made.com, and orders made by telephone or e-mail with MANOS’s Customer Service team (henceforth together: the “Website”). Please note that MANOS does not guarantee that all products presented on the Website are in stock or are available for purchase. MANOS reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. MANOS reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

These terms and conditions apply for the marketing and sale of the Products.

These terms and conditions are subject to more favorable terms and conditions that may follow from mandatory law.

These terms and conditions shall take precedence over your (or your entity’s) additional or different terms and conditions, to which notice of objection is hereby given, unless we specifically agree to them in writing.

2. Language

The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and MANOS LLC (henceforth: MANOS; may be referred to as “us” and “we”) and apply to all use of and orders placed on MANOS’s website manos.com, and orders made by telephone or e-mail with MANOS’s Customer Service team (henceforth together: the “Website”). Please note that MANOS does not guarantee that all products presented on the Website are in stock or are available for purchase. MANOS reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. MANOS reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you placed your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.

3. Account

When you place an order on manos-made.com, you can chose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account you will be able to choose a password with which you can log in and view your order history and track your order. You can also register returns once logged in. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email. If you would like to delete an account you can also contact info@manos-made.com and the customer care team will assist you. If you create an account with us you can also chose to store a credit card for a future purchase. All information regarding your store credit cards can be changed and deleted when logging in to your account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.

4. Placing an Order

By using the Website and/or placing an order on the Website, by telephone or e-mail you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag. An order is not binding on MANOS before full payment for the Products ordered has been duly received, unless otherwise is explicitly agreed on with the customer.

5. Delivery and Delivery Time

The delivery times for the Products are stated in the MANOS Website, or otherwise separately agreed on with the customer.

All Products are shipped with a well-reputed carrier of MANOS’s choice to the address stated by the customer (or to a pick-up point connected to the stated address and which is used by the carrier). MANOS has no obligation to assure that the stated address is valid. The shipping cost, including any taxes and fees, shall be borne by the customer. Any and all costs levied upon MANOS due to incorrect address or failure to accept delivery will be charged to the customer. Products returned to MANOS due to failure to accept delivery will not be re-shipped and MANOS will have no obligation to refund the purchase price, and other charged costs, to the customer. This shall however not apply in the event the customer requests re-delivery within 14 days from the date of failure to accept delivery and pays the costs for the re-shipping.

Delivery is R+L Shipping Carriers or UPS, and excluding installation unless otherwise stated.

Transfer of ownership of purchased Products occurs (i) when the Product is delivered, and (ii) full payment of the purchase price has been received. The customer will not be entitled to dispose of the Product before transfer of ownership has occurred. MANOS has the right to re-take delivered Products not paid for.

In the event of obvious damages to product packaging at delivery, the customer needs to open the package together with the courier to make sure that the product is intact. In case of damages are identified, the product delivery should be rejected and the customer must immediately contact MANOS at info@manos-made.com.

6. Pricing

The prices of the Products are stated in the MANOS Website, or otherwise separately agreed on with the customer.

The prices stated in the Website are subject to change and may be changed without advance notice.

Any applicable shipping costs will be added to the stated prices of the Products and will be stated separately in the ordering form in the Website before completing the order, or otherwise separately agreed on with the customer.

Applicable VAT (if any) may be added in the ordering form in the Website before completing the order. The customer is responsible for paying any and all applicable VAT in addition to VAT charged by MANOS. The customer is further responsible for paying any and all other applicable taxes, fees and customs for the Products and the delivery thereof.

Additional shipping costs may need to be added after the Product has been ordered, due to adjustments in shipping price from our Shipping Carrier. Any additional shipping costs will be invoiced by email and due upon receipt. Shipping cost may also have been over-calculated through our Website, in which case the customer will receive a refund for the excess amount of shipping cost.

7. Products

MANOS does not guarantee that the true colors, forms, textures, and other features of the Products are accurately reflected in the Website or in presentation/advertising material, due to the customer’s computer or monitor settings, or due to deficiencies in the depiction or the description of the Products.

Defects due to normal wear and tear, the use of the Products for other purposes than the intended, or otherwise due to appropriate handling or use may never be regarded as defects for which MANOS are responsible.

MANOS warrants that the Products are free from defects for one (1) year from date of delivery, see Manos Warranty Policy.

Defects in Products supplied must be notified not later than eight (8) days from receipt of the Products. Concealed defects are to be notified immediately after discovery. MANOS will have no obligation to remedy a defect in the event of failure to accordingly notify a defect.

In the event of a defect, MANOS will, in its own sole discretion, either remedy the defect or exchange the Product as soon as practically possible after received notification about the defect. In the event it is not possible to remedy the defect or exchange the Product, MANOS will reimburse the purchase price of the Product reasonably adjusted for any wear and tear. These remedies are exclusive.

8. Intellectual Property Rights

A purchase of Products does not constitute a transfer of ownership or license to use in any intellectual property rights related or pertaining to the Products, including copyright and pattern rights, to the customer.

9. Complaints

All complaints regarding a Product shall be sent to MANOS by using any of the addresses stated in the introductory part.

10. Limitation of liability

MANOS shall not be liable for any loss, damages, claims or costs whatsoever, including any consequential or indirect damages or costs, due to the use of the Products.

11. Force Majeure

Force majeure events such as breakdowns, strikes, pandemics, or other disruptive influences beyond MANOS’s control release MANOS from its delivery commitments and any other obligations in relation to the customer for the duration of the disruptive influence and of the consequences thereof.

12. Miscellaneous

All costs for contacts with MANOS for the purpose of ordering Products or otherwise, whether through MANOS’s Website, by telephone or by e-mail shall be borne by the customer.

The customer visits and uses the Website on its own risk. MANOS shall have no liability whatsoever for any damage caused to the customer’s computer hardware, software or other equipment due to viruses, worms or similar contracted from the Web Site.

13. Governing law

US law shall, without regard to its conflict of laws principles, exclusively apply to these terms and conditions and to all purchases of Products. Any dispute arising out of or in connection with these terms and conditions shall be settled in a US court of general jurisdiction.